Privacy Policy

Effective Date: 05/21/2025

 

DWD Professional Management, LLC is committed to protecting the privacy and security of our residents, homeowners' associations, vendors, board members, and all users of our services. This Privacy Policy outlines how we collect, use, and protect personal information, with particular focus on our use of text messaging as part of our community management services.

 

This privacy policy sets out how DWD Professional Management, DWD Professional Landscaping and our LPT agents (our Business Entities) use and protect any information that you give our business entities when you use this website.

 

Our Business Entities are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

DWD Professional Management, DWD Professional Landscaping and our LPT agents may change this policy from time-to-time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from 04-17-2025.

 

1. What Personal Information is Collected

 

We may collect the following types of information:

 

Contact Information: Full name, address, phone number, email address, mailing address and job title if applicable.

 

Community & HOA Details: Property ownership, HOA membership, account status.

 

Message Content: Text message exchanges between you and our company for customer service/the resolution of any inquiries to our company. 

 

Device and Usage Information: When you interact with us via text or other platforms, we may collect metadata such as date/time stamps and delivery/read confirmations.

 

We may collect information concerning preferences and interests.

 

Other information relevant to advertisements, customer surveys and/or offers.  

 

2. SMS Terms and Conditions - How We Use Text Messaging

 

We use SMS/text messaging to communicate with residents, board members, and service providers in a manner that is efficient, clear, and timely. Uses include:

 

Responding to our clients in their preferred method of contact/and in assistance the provision of the services offered by our Business Entities.  

 

Consent to Receive Text Messages

 

By providing your phone number and opting into SMS communication, you consent to receive service-related messages from us. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying “STOP” to any message to opt out, or by contacting us directly.

 

3. Sharing Your Information

 

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

 

4. Controlling your Personal Information 

 

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anyone for direct marketing purposes.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@dwdpm.com.

We may utilize your personal information to send you promotional content from third parties that we believe may be of interest to you, provided you indicate your desire to receive such communications.

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If you believe that any of the information we have on file is inaccurate or incomplete, please contact us at your earliest convenience via email at info@dwdpm.com. We will promptly update any information identified as incorrect.

 

5. Data Security

 

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

We implement appropriate technical and administrative measures to protect personal data, including any data transmitted via SMS. However, please note that most electronic messaging, including text messaging, may not be a fully secure method of communication, and we advise against sending sensitive personal or financial information via unsecured methods and/or text.

 

6. Links to Other Websites 

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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7. Changes to This Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Effective Date” at the top. We encourage you to review the policy periodically.

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8. Contact Us

 

If you have questions about this policy or our practices, or wish to update your communication preferences, you may contact us at:

 

DWD Professional Management, LLC

Address: 9419 Tradeport Drive, Orlando, FL, 32827

Phone: 407-251-2200

Email: info@dwdpm.com

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SMS Terms & Conditions

 

1. SMS Consent Communication:

 

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

 

2. Types of SMS Communications:

 

If you have consented to receive text messages from DWD Professional Management, LLC, you may receive messages related to the following:

• Appointment reminders

• Follow-up messages

• Community related business

 

3. Message Frequency:
 

Message frequency may vary depending on the type of communication.

 

4. Potential Fees for SMS Messaging:

 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

 

5. Opt-In Method:

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You may opt-in to receive SMS messages from DWD Professional Management in the following way:

• Online via the community or management website, when you provide your phone number

 

6- Opt-Out Method:

 

You may opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list by phone at 407-251-2200 or by email at info@dwdpm.com.

 

7. Help:

 

If you are experiencing any issues, you can reply with the keyword HELP or you may get help directly from us at info@dwdpm.com

 

8. Additional Options:

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• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

 

9. Standard Messaging Disclosures:

 

• Message and data rates may apply.

• You can opt-out at any time by texting "STOP."

• For assistance, text "HELP" or visit our Privacy Policy & Terms and Conditions page. 

• Message frequency may vary